Update CRM

Maintain a structured CRM database with automation, so customer history, preferences, and past transactions are always accessible, not locked in someone’s memory or chat logs.

360° Client Profiles for True Personalisation

Build rich, dynamic client profiles that include:

Purchase history and transaction timelines
Style preferences, interests, and sizing
Wishlists and product affinities
Communication history across all channels

This complete view empowers associates with the insights they need to deliver thoughtful, personalized service at every stage of the client journey.

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Seamless Omnichannel Messaging Hub

Connect with clients across SMS, WhatsApp, WeChat, Line, Email, and more—all from one platform. Associates can continue conversations seamlessly, respond faster, and maintain context across channels, enabling the concierge-level engagement luxury customers expect.

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Curated Client lookbooks

Create and share private, branded digital lookbooks with curated product selections via secure URLs. These personalized lookbooks elevate the shopping experience, helping clients feel valued, selective, and inspired—while reinforcing your brand’s exclusivity.

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Automation that Strengthens Relationships

Automated workflows support:

Follow-ups and reminders
Client re-engagement and outreach
Consistent relationship nurturing

This allows teams to focus on meaningful interactions while ensuring no opportunity or client relationship is missed.

Advanced Analytics & Performance Insights

Track engagement, sales impact, and associate performance across stores and regions. Measure what drives client loyalty, identify growth opportunities, and continuously refine the luxury customer experience in a fast-paced sales environment.

Effortless System Integration

Seamlessly sync client data, sales history, and product catalogs from POS systems, Shopify, or enterprise CRMs. Your data remains accurate, unified, and actionable—supporting service excellence at scale.

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Build long-term buyer trust.

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